The Front Line Management Academy will help you understand how to be an effective Supervisor in your new role. You will learn how to deal with the daily trials you face as you navigate your position. You will also learn how to recognize the responsibilities you have as a supervisor, to yourself, your team, and your organization. As you partake in this class, you will begin to recognize and appreciate the strengths in your employees and learn how to develop and condition those strengths to better your company. You will also gain an understanding of the critical role of communication in being effective, motivating your team, giving feedback, and resolving conflict. You will also learn decision making, problem solving and conflict resolution tools that will help you succeed as a Front Line Supervisor. Topics Covered: Fundamentals of Supervision Interpersonal Skills Communication Skills – Part 1 Communication Skills – Part 2 Coaching for Success Managing & Motivating People Managing Change Teamwork Problem Solving Delegation Organization Skills, Planning, Time Management Ethics Strategic Planning & SWOT Navigating Conflict in the Workplace Generational Diversity Cultural Diversity Decision Making Putting It All Together/Wrap-Up