ASSISTANT COMMUNICATIONS OPERATOR (DISPATCH TRAINEE)

City of Visalia
Job Description
Closing Date/Time: Continuous
Salary: $19.48 - $24.49 Hourly
$1,558.32 - $1,959.06 Biweekly
$3,376.37 - $4,244.63 Monthly
$40,516.44 - $50,935.56 Annually 
Job Type: Regular Full-Time
Location: Visalia, California
 
 
 
 
The Police Department is recruiting for the position of Assistant Communications Operator (Dispatch Trainee). The recruitment is open continuously and will be used to fill current vacancies and future vacancies as they arise.  

The ideal candidate will be capable of assertively taking command of situations in a sensitive yet straightforward manner, while showing consideration and respect to others, and will have the ability to deal with stressful and pressured situations in an efficient and controlled manner. Additionally, candidates should have the ability to work all shifts including nights, weekends, and holidays. Upon successful completion of the training period, this position may be flexed up to the Communications Operator level.
 
 Examples of Duties:
  • Receives, interprets, classifies, prioritizes, and responds to calls of a routine and emergency nature, including those calls involving life-threatening situations expeditiously and accurately.
  • Assigns calls to police, fire, or animal control units for necessary action, including determining necessary units required for response; coordinates with patrol supervisors regarding deployment of personnel.
  • Visually monitors status display terminals while simultaneously monitoring radio frequencies aurally.
  • Ensures correct status of pending and dispatched calls, location of units, and makes "on-line" changes as appropriate; dispatches medical emergencies and provides pre-arrival instructions.
  • Provides information to units in areas such as warrants, vehicles, driver's licenses, and criminal history.
  • Enters relevant information and retrieves information on multiple computerized systems, including a computer-aided dispatch system; operates a multiple computer system utilizing various programs simultaneously.
  • Monitors security entrances to public buildings and closed circuit TV to holding cells.
  • Testifies in court as required; performs related duties as required.

 
 Qualifications / Requirements:
EXPERIENCE AND EDUCATION
Any combination equivalent to experience and education that could likely provide the required knowledge, skill, and ability is qualifying.  A typical way to obtain the knowledge, skill, and abilities would be:
 
  • Two (2) years public contact or related dispatch experience involving customer service, telephone contact, problem solving, and/or clerical duties. Prior experience working in a law enforcement communications center is desirable.
  • Possession of a high school diploma or GED
SPECIAL REQUIREMENTS:
 
  • Possession of a valid California Driver's License by time of appointment.
  • Completion of Reserve Communications Operator program or possession of POST Public Safety Dispatcher Certificate is desirable.
  • Type a minimum of 40 corrected wpm.
 
A typing certificate dated within one year of the filing deadline MUST be submitted with your application verifying typing speed.
 
MAIN FACTORS TO BE CONSIDERED:
Knowledge of / Skill in / Ability to:
 
  • Memorize radio codes, terminology, and commonly used Penal and Vehicle codes.
  • Modern office methods and procedures; operate a keyboard accurately at 40 corrected words per minute.
  • Work effectively and calmly in stressful and pressured emergency situations, while prioritizing workload and adopting effective courses of action.
  • Focus on a variety of tasks simultaneously, while retaining information gathered and exercising sound judgment in situations with a high consequence of error.
  • Understanding of the general geography of the City of Visalia; quickly interpreting computerized and physical maps, including identifying major landmarks and streets.
  • Learn the policies, procedures, and operations of the communications center, police department, fire department and SPCA; remember and perform multiple tasks simultaneously; prioritize workload.
  • Obtain relevant information in emergency situations to make critical decisions. Evaluate situations quickly and take action according to procedures; exercise tact, courtesy, and patience in all contacts with public and co-workers.
  • Deal effectively with the public in hostile, hysterical and other emotional states over the phone.
  • Communicate verbally over phone and radio with an understandable voice quality.
  • Enter information received over phone or radio accurately in an abbreviated form in a computer; follow oral and written instructions quickly and accurately.
  • Communicate effectively in written and oral form; record information quickly with legible handwriting.
  • Develop and maintain effective and cooperative working relationships with co-workers and the public; work effectively in a confined area with other employees.
 Additional Information:
 
SELECTION PROCESS:
Applications and supplemental materials will be evaluated and applicants who appear to be more qualified in terms of experience and training will be invited to a job related written exam and appraisal interview.  The next written exam date is tentatively scheduled for September 2017.  Prior to appointment, candidates must pass a thorough Background Investigation, polygraph test, psychological examination and post-offer medical exam.
 
 
 
Contact Information