Client Advocate - Spanish or Arabic Language Requirement

Job Description

Job description

Description

Handle operations escalations and provide consultative service to Cigna clients and customers. Proactively engage business partners to facilitate and drive customer centric solutions to ensure a timely, high quality and positive client and customer experience
  • Own and effectively manage service inquiries from Cigna Global clients.
  • Perform root cause analysis and drive for first contact resolution
  • Establish consultative and collaborative partnerships with Sales, Client Management, Underwriting, Operations and others as needed to drive client and customer solutions
  • Develop and effectively present service solutions to clients and customers.
  • Prioritize tasks and deliverables ensuring solutions are achieved timely with high quality outcomes
  • Proactively identify and communicate issues and lead solutions as appropriate
  • Participate and engage in business initiatives as a subject matter expert
  • Educate the client and customers as to how to approach Cigna for the most effective and efficient solutions and customer satisfaction.
  • Implement solutions for improvement opportunities to drive process effectiveness
Description

2+ years of industry experience, Bachelors degree or equivalent business experience
  • Strong service experience; demonstrated consultative and collaborative communication skills
  • Advanced client and customer focus; creative and innovative thinking; ability to manage through systems; ability to manage conflict and find solutions.
  • Ability to manage timelines and deliverables; solid attention to detail and organization skills
  • Solid knowledge of business processes, products, benefits, and compliance
  • Advanced negotiation, consultative and influential communication and presentation skills
  • Fluency in Arabic or Spanish required.
Primary Location

United States-California-Visalia

Work Locations

CA 5300 West Tulare Avenue

Job

Bus Ops--Customer Service

Work at home opportunity (External)

No

Schedule

Full-time

Shift

Day Job

Employee Status

Regular

Job Type

Standard

Job Level

Individual Contributor

Job Posting

Nov 28, 2018, 3:12:44 PM

Seniority Level

Associate

Industry

  • Insurance
  • Financial Services
  • Hospital & Health Care

Employment Type

Full-time

Job Functions

  • Customer Service
  • Information Technology
Contact Information