Family Services of Tulare County
Job Description

The Residential Assistant is responsible for client intake and orientation and peer counseling at Karen’s House, Family Services’ emergency domestic violence shelter.  We are recruiting for two shifts:  1) 9 a.m.-6 p.m. and 2) Midnight-8 a.m.

Minimum Qualifications

Education: Associate of Arts in Liberal Arts, health and/or community services or demonstrated equivalent mix of education and experience.

Experience: One-year experience with a human/social services provider. Crisis counseling preferred.  Must demonstrate effective peer counseling/ communication skills, writing skills, and ability to work independently.

Transportation: A valid California Driver License and availability of a vehicle for business use; and auto liability coverage as required by law.

Additional Requirements:  Must receive clearance from the Department of Justice Criminal Record Offender Information Data Base.

Special Requirements: Must complete a 40-hour certified domestic violence counselor training program prior to employment. Bilingual English/Spanish preferred. Must be at least 21 years of age.

Working Conditions


  • Must be able to respond quickly and effectively to many types of situations, including crisis-driven or potentially difficult situations involving clientele living with mental health conditions, engaged in drug/alcohol use, victims of crime, etc.
  • The administrative functions of the position are performed primarily in a shared office setting under minimal temperature variations, in a generally hazard free environment and in a clean atmosphere.

Physical Abilities:

  • This position typically spends time sitting, standing, climbing stairs, walking, driving, carrying and lifting (up to 25lbs).
  • Frequent operation of computer keyboard, firm/strong grasping, and repetitive hand control. Able to complete all forms in personal writing.
  • Make and receive telephone calls. Use of general office equipment, copier, scanner, and fax machine. Subjected to outside environmental conditions.
  • Close vision, peripheral vision, distance vision, and ability to adjust focus.
  • Psychological tolerance for confrontation and/or disruptive behaviors of clients.

The conditions described above must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Nature & Scope

  1. Provide trauma-informed direct services to victims of domestic violence abuse and their children including support, advocacy, crisis intervention, safety planning, parenting support, information, and referrals. 
  2. Assist with the daily living needs of shelter residents.
  3. Conduct a shelter screening process over the phone or in person requesting shelter services. 
  4. Facilitate cooperative living, peer support, and residents’ participation in shelter programming.  
  5. Model and actively promote positive, nurturing interactions between adults and children in shelter.
  6. Communicate shelter expectations to residents as outlined in the shelter expectations Manuel.  Promptly address difficulties or problems that arise per agency protocol.
  7. Model non-violent conflict resolution and use non-violent forms of guidance.  
  8. Take appropriate steps to deal with emergency situations with the goal of maintaining the safety of all residents/staff.
  9. Maintain client files, agency files, statistics, forms, and other record keeping as required.  
  10. Complete all paperwork and enter it into the client records database by the end of each shift.
  11. Clean/sanitize rooms after clients exit.  Prepare room for next client.
  12. Maintain security and confidentiality of Shelter facility and residents through adherence to policies and procedures related to securing premises
  13. Perform routine chores and cleaning tasks assigned to ensure the safety and cleanliness of the shelter facility.
  14. Perform all duties in a safe manner so as to avoid injury to self and others

FSLA Status:  Full-time/non-exempt, 40-hour/week with benefits: Health, Dental, Vision, Life, 403(B)
Compensation: Hourly rate is $12.29/hour
Direct Supervision Received: Reports to the Program Manager.
Indirect reporting relationship: HR Coordinator, Chief Financial Officer, Chief Executive Officer

Family Services is an Equal Employment Opportunity Employer


Contact Information